Privacy policy

Privacy Policy

Effective Date: September 28, 2026

This Privacy Policy describes how H.J.K. (operating the web store at 9kchgn-yq.myshopify.com) collects, uses, protects, and discloses your personal information when you browse our site or purchase our home textile products. We are committed to maintaining the highest standards of data security and complying with international regulations, including the European Union General Data Protection Regulation (GDPR).

Information We Collect

When you interact with our website, we collect personal information necessary to fulfill your orders and enhance your shopping experience:

  1. Order & Contact Information: Name, billing address, shipping address, email address, phone number, and payment details (processed securely via encrypted third-party payment gateways).

  2. Device & Browsing Data: IP address, browser type, device information, time zone, cookies, and interactions with our store (such as page views, search terms, and items added to cart).

  3. Customer Support Data: Any communications, feedback, or correspondence you send to our support team email.

How We Use Your Personal Data

We process your personal information strictly for legitimate commercial and legal purposes:

  • To process, pack, and deliver your orders of placemats, tablecloths, and cleaning cloths.

  • To communicate order updates, shipping notifications, and tracking numbers.

  • To handle refunds, returns, customer service queries, and product feedback.

  • To detect and prevent potential fraudulent transactions or security security risks.

  • To analyze site usage and improve website performance, product navigation, and customer experience.

Sharing Your Personal Information

We do not sell, rent, or trade your personal data to third parties. We share data only with trusted service providers essential to operating our store:

  • Shopify: Our e-commerce platform host storing data securely.

  • Logistics & Postal Partners: Local and international postal carriers who require your shipping address and contact phone number for accurate package delivery.

  • Payment Processors: PCI-DSS compliant payment gateways that process your financial transactions safely.

  • Legal Compliance: We may disclose information if required to do so by applicable laws, legal processes, or government requests.

Data Security & Retention

We enforce strict technical and organizational safeguards—including SSL encryption and administrative access restrictions—to safeguard your information. Your data is retained only for as long as necessary to fulfill order requirements, resolve disputes, and comply with tax and legal obligations.

Your Rights (GDPR & International Users)

Depending on your geographic location, you hold specific rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete personal records.

  • Right to Erasure ("Right to be Forgotten"): Request that we permanently delete your personal data from our systems.

  • Right to Withdraw Consent: Opt out of marketing communications at any time.

To exercise any of these rights, please contact our Data Protection Coordinator, Jean Rode, at [email protected].