Refund policy

Return and Refund Policy

At H.J.K., we take immense pride in crafting and selecting beautiful, functional home textiles designed to elevate your dining and living spaces—from elegant table runners and durable placemats to ultra-absorbent cleaning cloths. We want you to feel entirely confident in your purchase. If a product does not meet your expectations, our dedicated support team is here to assist you every step of the way through a transparent, seamless return and refund process.

30-Day Return Window

You have 30 natural days from the date your package is marked as delivered by the carrier to inspect your items and initiate a return request.

Return Eligibility Criteria

To qualify for a standard return and full refund, all returned textiles must satisfy the following conditions:

  • Unused & Unwashed: Items must remain in original, brand-new condition. Because table linens and kitchen textiles easily absorb household odors or show laundering wear, washed, used, or stained items cannot be accepted.

  • Original Packaging: Items must be returned in their original packaging, complete with all intact product tags, decorative ribbon ties, and care instruction inserts.

  • Proof of Purchase: A valid receipt, order confirmation number, or proof of payment is required for processing.

Non-Returnable Items

For hygiene and safety reasons, as well as operational constraints, certain items cannot be returned:

  • Gift cards or promotional vouchers.

  • Final sale or clearance items marked specifically as "Non-Returnable."

  • Items that show clear signs of usage, washing, or damage not caused by shipping or manufacturing defects.

Step-by-Step Return Process

  1. Initiate Request: Contact our customer service team at [email protected] within the 30-day window. Include your order number, clear photos of the item(s), and the specific reason for your return request.

  2. Review & Authorization: Our team will review your email within 1–2 business days. Once approved, we will provide you with a Return Merchandise Authorization (RMA) confirmation and specific packing instructions.

  3. Pack & Ship: Securely pack the item(s) in their original packaging to prevent transit damage. Mail the parcel to our official return facility:

    H.J.K. Return Department

    Attn: Jean Rode

    Kuikenstraat 46

    1620 Drogenbos, Belgium

  4. Tracking Info: Send your return tracking number and carrier name to our email so we can track the arrival of your returned parcel.

Return Shipping Fees

  • Standard Preference Returns: If you are returning an item due to personal preference, change of mind, or accidental ordering, you (the customer) will be responsible for paying the direct shipping costs. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of un-tracked returned goods.

  • Defective, Damaged, or Incorrect Goods: If your placemats, tablecloths, or cloths arrive damaged, torn, stained, or incorrect, please inform us immediately within 48 hours of receipt with clear photographic or video evidence. In such cases, H.J.K. will cover all return shipping costs or issue an immediate replacement at no extra charge.

Inspection and Refund Processing

  • Once your return package arrives at our facility, our quality control team will inspect the item within 3–5 business days.

  • If approved, your refund will be processed immediately. A credit will automatically be applied to your original payment method (e.g., credit card, PayPal).

  • Please allow 5–10 business days for the refunded amount to reflect on your bank or credit card statement, as processing times vary among financial institutions.